You were so excited to get your new bed! You couldn’t wait until it arrived. Once you got it, you went through the process of allowing it to expand once unpacked from the box.
Those three days seemed like a lifetime! Now in less than three days, you realize this is not the bed for you. And you want your money back – immediately.
The good thing is, most mattress companies have a valid guaranteed return policy that allows you to receive your money back once the mattress is picked up or returned.
But what happens to returned memory foam mattresses? The first option for most mattress companies is to donate the returned mattress to a local organization, charity, or housing facility. However, when that is not possible, they may recycle the mattress for some type of resale, or use them as floor displays.
The Return Policy of Popular Mattress Companies
Never buy a mattress without checking the return policy. While for the most part, most mattresses are returnable after you have used them for 30 days, there may be some additional stipulations, such as stains on the mattress.
Some companies will not accept a returned mattress if it has stains. Let’s take a minute to look at the return policy for some of the most popular memory foam mattress companies.
Helix
Helix will allow you a 100-day trial period for your mattress. The trial period begins on the day your mattress is delivered. However, to return the mattress a 30-day break-in period is required.
Once Helix receives proof that your mattress has been removed, they will issue a full refund to your original form of payment. They will arrange for the mattress to be removed by one of their removal partners.
Casper
Casper tries to make the return process as simple as possible. They will remove the items from your home and give you a full refund. As long as the items are in donatable condition, they’ll work with you to arrange a pick up of the mattress, and refunds will be credited back within two weeks minus any offer/gift codes used at the time of purchase.
They do not refund any shipping costs or fees. Any product purchased marked “Final Sale” or sold at the Casper Rest Stop may not be returned or exchanged except in the event of a defect.
Leesa
Leesa guarantees that returns are simple and quick. Their mattresses come with a 100-night trial, but it cannot be returned before 30 days, starting from the date of delivery. They will coordinate the pickup from your home and refund your purchase.
All returned mattresses must be clean and undamaged to be eligible for return. That means no ripped or torn cover fabric, stains, or punctured or ripped foam. Note that only your first Leesa mattress purchase includes the 100-night trial and free return.
Tuft & Needle
This policy allows for one return per household, per year. If the mattress ends up not being the right fit for you within the first 100 nights, they’ll help you with your return and full refund.
Zinus
If you are not satisfied with your mattress within the first 100 nights upon delivery, they will offer a full refund. Refunds can take anywhere from two to five business days.
However, if your old mattress and/or box spring was picked up through their service partner for disposal, then a service fee of $75 per unit will be deducted from your refund.
Saatva
Saatva offers a 180-night trial period for their mattresses. They will issue a refund within this time if you are unsatisfied with the product. However, you will need to pay $99 to cover the labor and transport fee for pickup.
Nectar
Nectar allows its customers to sleep on its mattresses for 365 days before deciding to return. However, the return request cannot be before 30 days of receiving the product.
You may return any of their products for a full refund. This refund will exclude any additional fees paid for shipping, white-glove service, state-based recycling fees, and/or promotional value.
Returned products must be in good condition, with limited wear and tear. Also, the mattress must have been opened within the first 90 days of delivery.
The Trial Period
Most mattress companies will allow the buyer a trial period because they understand it takes time to know if a mattress is the right one. While in most of these cases, more than 30 days is allowable, it’s recommended to give a new mattress at least 30 days.
You’ve likely spent years on your old mattress, and it’s formed to your body. So most of us would probably need more than a few days to know if the mattress is a comfy fit.
Preparing for Returns
It is likely that if your new mattress has been stained since delivery, you will not be able to return it. Prepare for the unexpected return by ensuring that your mattress will be stain free.
The best way to do this is by purchasing a mattress topper. With a mattress topper, the life of your mattress is protected from stains, liquid, spills, night sweats, and excess humidity. All of these things are responsible for premature damage to the mattress. Something as simple as a spill can void your warranty.
What Happens After The Return
Ever wonder what happens to your mattress after it has been returned? Are you wondering if it’s resold? Maybe it’s reconditioned and sold again as a new mattress, as is done with refurbished computers? Or are they just thrown away?
The first option for most mattress companies is to donate the returned mattress to a local organization, charity, or housing facility. However, when that is not possible, they may recycle the mattress for some type of resale, or use them as floor displays.
